Our Expertise. Your Business.
Cranky Concierge can help your business grow efficiently.
WE ARE EXPERTS
You'll be hard-pressed to find people like us anywhere else, and we take great pride in that. Ever since I started this company in 2009, we've focused on finding employees who love travel and everything about it. Our enthusiasm and passion goes to the deepest levels. For example, see that airplane photo? When we found the image, we had a lengthy discussion trying to identify the airline and aircraft. That speaks to another truth: We live for the challenge of solving a puzzle. Whether that's crafting a perfect travel policy for you and your employees, finding the best options for getting from A to B, or setting up an operation that runs as efficiently as we do, let our expertise help solve your biggest puzzles.
Your team should focus on running your business. Let us manage the travel that makes your success possible.
President & Chief Airline Dork
TRAVEL POLICY CREATION OR REVISION
A relevant, well-documented travel policy prevents inconsistent policies that can unintentionally treat employees differently, while also managing travel costs.
Do you have a travel policy sitting somewhere in a dusty drawer? Now is the perfect time to take a fresh look at your company travel. Or maybe your travel policy was written for a different era of travel? Let's modernize it and make sure you've got something that still makes good business sense.
Providing employees with a well-documented, clear, and concise travel policy is an excellent way to lay out goals and expectations surrounding company travel. Small businesses with travel policies save time, money, and frustration: when everyone is on the same page, your bottom line wins. No one will waste time asking if they can take a similar flight for hundreds of dollars more because they prefer one airline over another, or book that preferred flight themselves without the company knowing until it's time to reconcile the credit cards. Your employees will feel confident about what is and is not covered on company trips, and they will be empowered to make decisions based on travel policy guidelines.
"You are fantastic and we have told everyone we know about you."
FULL SERVICE TRAVEL MANAGEMENT
Small business travel can be challenging. Everyone at your company is working hard, and you have to carve out a lot of time to plan your trips. Stop worrying about that, and focus on what matters. Let Cranky Concierge plan your travel and partner with you to create a strategy that saves you money, frees up your time, and saves you from all the hassle
Here are some more details on what we can do:
- Work with you to develop a travel policy
- Sign you up for airline business loyalty programs to help further your earnings
- Build a profile for every traveler so that we know all preferences
- Search for and book flights using both miles and money to find the best value
- Check for upgrade availability and process as requested
- Reserve hotels, car rentals, and anything else you might need to get to and from your destination
- Arrange seat assignments, and if ideal seats aren't available, monitor for better ones to open
- Help you organize your travel plans so that everything is kept up-to-date
- Monitor your flights and send updates along the way
- Help arrange new flights (and accommodation if needed) if you are delayed or canceled
- Alert colleagues, clients, and family if you'll be delayed, at your request
- Assist with lost bags or other complaints after travel
- Provide custom reporting tailored to your needs
"Yesterday really showed your value to the company. There is no way the airline reps would have found that random coach seat for me and got me home tonight, in fact when I walked up and said "Hey I think my agent found a coach seat on that flight can you confirm it for me?" she was like "I really doubt he did, but I'll look" and then seemed really surprised when it turned out it worked. So really thank you so much for all your help, we're excited to do future business with you."
We've managed to build an operationally efficient, remote business and are happy to share our learning. If you are having Work From Home pains or just want another set of eyes looking at your operation, we'll be glad to dig in. We can look for tools, tweaks, or overhauls that can help you thrive in whatever environment.
We can take a quick look or a deep dive into your company's operation and make recommendations based on our experience. We structure it in a business friendly way with no upfront costs or ongoing commitments required.
"Your team is amazing. I am so impressed. I am being a serious pain and they are responding so quickly, adeptly and are being really cool."