If you have already purchased a flight and want someone watching over you, ready to help if things go wrong, then this service is for you.
This service is NOT for you if:
- Your flight is already delayed or canceled and you need assistance. For that, you'll need Urgent Assistance.
- You have yet to buy tickets and would like our help. For that, you'll need Flight Planning or, if you're looking to use miles, Award Travel.
Here's what our Flight Monitoring service includes:
- Answer questions you have about your flights before departure
- Send a day-of-travel update with essential information
- Monitor your flights and broader airport and weather issues so we can assess the likelihood for delays to develop
- Track your aircraft on previous flights to ensure it's on time
- Prepare alternate flight options if delays look likely
- Work with you and the airline to get you rebooked in case of delay or cancellation
- Provide pricing on hotel/car/train options and book if airlines have nothing available
- Inform loved ones and travel companies about any delays so you don't have to
- Help with any lost baggage or damage claims that may arise
Once you sign up, we'll get your flight details from you and assign you to a concierge team for monitoring.
Please note that an additional $25 fee will be added at checkout for travel beginning within 7 days.