Privacy Policy

Cranky Concierge, a division of Cranky Flier, LLC ("we," "our" or "us") offers various articles and other material online, and online and offline services relating to the travel industry, bookings, advice and related fields, both on our website and to our clients ("Clients" collectively).


What This Policy Covers

The privacy of our Clients is important to us so we have developed this policy to provide details as to what information we will collect in the course of performing services, and what choices Clients have relating to our use of that information. This policy addresses both information that we collect as a function of providing services to Clients, as well as information and privacy issues relating to the access and use of our website (the "Site"). that provide services other than the ones described here.


Information Collection and Use

Types of Information

Information can be either Personally Identifiable Information ("PII") or non-Personally Identifiable Information ("non-PII"). PII is information that directly identifies you and your travel companions (and any reference to "you" in this context shall be taken to include them), such as your name, address, email address, credit card and payment information, frequent traveler numbers, telephone numbers, personal itineraries and travel arrangements and the like. Non-PII is information that is not specifically associated with your identity, such as context information, records of what you click on while web browsing (such as a hyperlink), click-stream data, demographic and behavioral data, general information about travel arrangements that does not identify you personally, the IP address from which a website or ad is viewed or accessed, which articles you download, the ads you click on and how often, and generally other aggregate or statistical information that is not PII.


Personally Identifiable Information (PII)

Except as provided in this policy, we will not disclose PII to third parties.

We collect PII from Clients in order to provide them with our services, including, without limitation, booking travel, contacting you about travel, billing, collection, and payment of fees owed to and from Clients. Such PII is used for the purpose of providing them with the services and to improve our services. We may also use your PII to offer you products and services that we believe might interest you, newsletters and emails about our services and the Site.

We use suppliers and service providers, such as airlines, hotels, and tour operators, to assist us in operating the Site and providing our services. We will need to share your PII with these vendors and service agencies. Our suppliers and service providers do not receive any right to use your PII beyond what is necessary to perform its obligations to provide the services.


Non-Personally Identifiable Information (non-PII)

We use the non-PII we collect to provide our services to you and other Clients. We may add non-PII from other sources to the non-PII that we collect for these purposes. This type of information is collected and tracked automatically as a function of your browser. If you do not want us to collect this non-PII you need to consult the documentation for your browser to determine how to turn off those functions. You should also be aware that third party sites and social media often collect and disseminate such information and that you need to confirm with each such site or social media service how to turn off that function.

We also use non-PII to track and analyze how our services and the Site are accessed. This type of non-PII is collected only in statistical form and used only in an aggregate manner; you are never personally identified or tied to such information. This aggregate data may be used by us and third party vendors to assist in the operation of our Site and our services and provided to Clients and other third parties to enable them to better understand the operation of our business, again only in aggregate form that will not contain any PII.


Collection Technology and Opt-out

We collect information by many means. Online we collect information using technology associated with our Site. In particular, we use cookies, pixels, web beacons and other types of collection technology.

A cookie is a small text file stored on your computer to track session data and identify your computer, and perform other useful functions. A cookie takes up only a small amount of space in a folder on your hard drive, and is not an applet or other type of program. A session cookie expires when you exit your browser. A persistent cookie stays on your computer until it is deleted. You can set your browser to reject all cookies, ask your permission before accepting a cookie, or to remove all cookies. Without the cookies, however, you may not be able to experience all of the features of the Site.

Pixels and web beacons are a line of code embedded in a website, ad or used by an ad server to track navigation and other activity on a particular webpage (e.g., which ads are clicked). Third parties such as our Clients may use cookies or other information collection technology on their sites. We have no access or control over these uses or technology. This policy does not cover the use of cookies or other technology or collection of information by any third parties.


Updating, Correcting and Deleting Information

Upon request our Clients may review, correct and request the deletion of any of the PII that was entered on our Site or provided to us through our services. To correct or delete any of your information please contact us by e-mailing our customer support at info@crankyconcierge.com. Alternatively, you may send a letter with your requested changes, corrections or deletions to the following address:

PO Box 17982 Long Beach, CA 90807


Security and Confidentiality

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. We review these safeguards regularly and take commercially reasonable steps to ensure they meet current industry standards. You should be aware, however, that no system has perfect security and we cannot and do not assume responsibility for the security of information beyond such industry standards and its legal obligations.


Collection of Information from Children

Our services and the Site are not intended for minors under eighteen (18) years of age (except for minors that are companions of adult travelers who are their parents or guardians or otherwise have permission to provide such information).


Information Disclosure for Legal and Other Exceptional Reasons

We may also disclose your PII: (a) if we are required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of a governmental authority, (b) to enforce the Terms of Use on our Site or in connection with our services or (c) to protect our rights and the safety of users of our Site and our services. In addition, we may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which we are a party or to a purchaser of all or substantially all of our assets or business.


Server Location and Transfer of Information

PII collected by us is stored and processed in the United States where we currently maintain computer systems. Your personal data generally will be processed in the United States where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. However, if you use our services to book international travel (whether or not you are a United States citizen or resident), we may be required to provide your PII to airlines and government entities outside of the United States. Your use of the Site and our services means that you agree to this Privacy Policy and specifically that you consent to the transfer of your information (whether it is PII, or some other type of information under the laws local to your country of origin) to whatever country needed to provide the services, and to its transfer and storage in the United States, notwithstanding any local laws to the contrary, as well as to the processing of that information as described in this Privacy Policy.


Changes to This Policy

This policy is a living document that will change due to internal and external requirements. We may modify this document as we add new features and new services. Changes in information collection practices and technology may also suggest changes in the policy. Changes in the law may also require us to modify our information collection and use practices, which modifications will be reflected in this policy. Accordingly, we reserve the right to modify this policy at any time. Although we will attempt to make you aware of material changes through posts on the Site and other appropriate places, we are not obliged to do so. You should check the date (shown above) on the version of this policy posted on the Site occasionally to remain current.


Contact Us

If you have any questions or suggestions about this Privacy Policy please contact us at info@crankyconcierge.com, or at:

PO Box 17982 Long Beach, CA 90807