Urgent Assistance

If your flight is already delayed or canceled or if you need to buy a last-second flight right now, then this is the service for you.

This service is NOT for you if:

• Your flight is not delayed or canceled and you just want us to watch your booked flights.  For that, you'll need Flight Monitoring.
• If it's not urgent, and you have yet to buy tickets, we can help.  For that, you'll need Flight Planning or, if you're looking to use miles, Award Travel.

Urgent Assistance includes:

Immediate Attention

If your flight is already delayed/canceled or if you're looking to book a last-second trip and you need us right away, then this is the service for you.

• Available 24 hours a day, every day of the year
• Search for, evaluate alternative options, and book flights to get you to your destination
• Monitoring of new flights to assist with any additional problems that may arise
• Assist with booking alternate transport (car, bus, train, etc)
• Inform loved ones and/or colleagues about your flight status

Urgent assistance covers help for one direction. Additional directions will be billed separately

Once you sign up, we'll get your flight details from you and assign you to a concierge team for monitoring. 

Post-Trip Dispute Assistance

Just because your trip is over doesn't mean we're done with you. If things went wrong, you probably want the airline to make things right. We can help you get what you deserve.

• Research your entitlement in the airline's contract of carriage
• Provide recommended contact addresses/phone numbers
• Assist in writing the communication for maximum compensation